Reviews

I have used many visa services, but none of them can compare to the level of professionalism, high level of customer service and friendliness that Alice demonstrates. ****5 stars****

From the very first contact, I felt that they took the time to understand my situation. They offered me the best option for my stay, and their team speaks excellent English, which made things much easier. A rare service in Bali, truly invaluable!

I found Visa Pro Indonesia online, and they helped me apply for a 60-day visa and then extend it. They were very professional, polite, and quick to answer all my questions. I will definitely use their services again next year. Save time and effort!

They renewed our VoA subscription in just a few days, and we didn’t have to do a thing! Everything could be done through WhatsApp! I’m so happy!!!

It was a very simple process, and my visa was extended without any problems.

I have used Visa Pro’s services several times and have been satisfied every time. They have a high-quality, structured and competent approach, giving you clear instructions on what to send and what steps to take next. There are many visa companies in Bali, and your experience with agencies and agents can vary greatly…. Therefore, I do not recommend taking any risks. It is better to use a tried and tested agency.

I turned to Visa Pro Indonesia because a couple of friends said they were really good, and I’m so glad I listened. The team was incredibly kind, patient, and easy to talk to. I had a lot of questions (maybe even too many), but they always responded quickly and explained everything clearly. I thought it would be difficult, but it turned out not to be.

Everything went smoothly, and I always felt supported. Thank you so much — seriously, you made everything much easier than I expected.

An excellent agency with very responsive staff! Everything was done quickly and efficiently! I recommend them 100%.

This is really cool. The easiest visa renewal experience of my life. I highly recommend it.

The VOA visa renewal process went incredibly smoothly. It took me 65 minutes at the office (they were incredibly helpful and quick) to get everything sorted. I didn’t have to go to the immigration office, leave my flat, and voilà, everything was done via WhatsApp. I will definitely use them again when I need anything visa-related.

I had an excellent experience renewing my visa here in Ubud. The team worked incredibly quickly, efficiently, and professionally throughout the entire process. They explained everything clearly, processed the documents without any issues, and kept me informed at every stage. Everything went smoothly and was much easier than I had expected. I highly recommend this place to anyone who needs visa services in Ubud. You will be in good hands.

Wow! This service is simply amazing. We are travelling with a child and are very worried about having to go to the Villa office in Denpasar, as it takes a lot of time and money. For a small fee, we were able to easily and professionally complete all the necessary paperwork to extend our VOA visa in just 3 days — without having to go to the main immigration office and deal with all the hassle, stress and time it takes. Five minutes, a photo, a passport photo — and we were done! All this for the price of a round trip to the immigration office! Amazing.

I got my D12 visa very smoothly. Cynthia was very professional, responsive, and made everything very easy. Thank you all!

This service is simply amazing — very responsive, and I was able to do everything via WhatsApp. I highly recommend it to anyone who needs visa support.

The visa extension went quickly and smoothly, as we were staying in Bali longer than the permitted 30 days.

Excellent agency. Everything was quick and efficient. I got my visa in one day. Superb service. I definitely recommend them!!

Such wonderful people! Efficient, sociable, kind and very responsive. I recommend them to everyone.

An excellent agency, everything is always clear and well-organised, excellent communication, responsible, always suggesting the best possible options. I wholeheartedly recommend them to everyone!

Really professional and friendly people. I got everything done quickly and without stress. A very nice office to relax and wait in.

I had the best experience working with Visa Pro — they helped me navigate all my options and were very attentive and quick in all their services. 10/10 recommend reaching out to them if you need help with your visa!

I used Visa Pro Indonesia to extend my VOA and am very satisfied with their service. They responded quickly on WhatsApp and gave very clear instructions. The process went smoothly and was completed within a few days. I highly recommend their agency if you want a hassle-free visa extension in Bali!

A quick and easy solution to all your visa renewal problems. I was able to pay via Wise, which was one of the biggest advantages. They only need a few documents for the renewal and respond daily. I definitely recommend this service.

Over the years, I have tried many visa agencies in Bali, and none of them can compare to Visa Pro!
From their attitude and approach to resolving any situation in the best possible way and at a reasonable price!

I always recommend them wholeheartedly, and my friends who also use Visa Pro thank me for the referral.

Thank you for being there! And for doing your job so carefully♥️

I am very satisfied with their services! They were professional, responded quickly to my messages and patiently answered all my questions, conveniently via WhatsApp.
I received my visa quickly and entered Indonesia without any problems through the automatic checkpoint at the airport.
I will definitely return to them and highly recommend them if you are looking for a reliable visa company.

This is not the first time I have used this visa agency!

They provide courteous and professional service, answer any questions I may have, and I can ask them a lot of questions and they explain everything clearly, help with documents, and keep me informed of the stages of processing. If any rules change, they also let me know.

It’s nice to deal with such responsible and friendly people. For me, this company is also about reliability and peace of mind.

Thank you!

It’s a simple process that saves you time (especially if you’re in Ubud) travelling to the immigration office in the south or north, and even then, I mean, with services like this available, why would you want to go, sit and wait at the immigration office? It’s worth the money, as you’ll pay for it with your time and petrol, and sometimes time is more valuable, but to each their own. Great service, and you can do it all without leaving your villa or sipping drinks at the bar. Thanks, guys!

I agree with all the positive reviews. They helped me extend my visa and then obtain a KITAS. They were always available, even on weekends and late at night. Everything was simple and clear. I highly recommend them👍

I would like to say a huge thank you for your prompt assistance in an urgent situation! I contacted you in the evening when I found out that my visa had expired, and other agents offered to extend it only the next day and at double the price. Here, you responded very quickly, checked the possibility of submitting an application and processed everything that same evening, without any extra charges or stress. Special thanks for the friendly and humane attitude — I felt real support. I contacted you on the recommendation of a friend, and now I confidently recommend you myself! Thank you very much!

Many thanks to the company for the kits! There was a slight misunderstanding with an employee. But the company met me halfway and satisfied my request. I am very grateful to them for that!

After all, it is behaviour in conflicts that shows professionals much more. When everything is going smoothly, it is easy to remain friendly. This company can be trusted!

Very responsible guys. During our conversation, there was a misunderstanding about the deadlines, so I ended up buying tickets for my partner’s school, which meant that the deadline for my visa was missed.
The guys responded late in the evening and managed to sort everything out without any extra charges for the urgency.
I recommend them, they are a reliable and decent company.

Thank you very much for your promptness) Everything was arranged very quickly) and two days before arrival, they also filed my tax return)
I am very satisfied!

I extended my visa twice through Visa Pro Indonesia and also registered my motorbike licence. In both cases, everything went smoothly.

The company’s employees are professional, answer all questions, help with documents and keep track of deadlines. There were no delays or problems.

If you need visa services or help obtaining a driver’s licence in Indonesia, I highly recommend this company, based on my personal experience!

Very good and fast processing of my visa extension. I only remembered about it on the last day. It was initiated immediately and, for an additional fee, very competently and politely. I would like to express my immense gratitude to the team! Highly recommended.

Cynthia’s dedication to her work is impeccable. She takes great pride in her job and answers all my questions conscientiously. She is also very polite when communicating with clients and is truly knowledgeable in her field. I highly recommend her!!!!

They made the visa application process very straightforward! The lady who assisted me was named Cynthia. She took care of everything. Her English was impeccable, and it took very little time.

Hello, everyone!
I found these guys online, read the reviews, and decided to give them a try. Our family’s visas were expiring in two days, and we needed to extend them for another month. We got our first visas at the airport upon arrival. I was a little worried that I had left it too late, but the guys told me not to worry and quickly got everything done in a couple of days. A courier came to the villa, collected the money (1 million per person) and we received our electronic visas by email.
The guys are great, always in touch.
Special thanks to Alice, she was the main point of contact 😉
In short, I recommend them!!!

Very friendly staff! Cynthia was so kind and helped me extend my visa quickly!
In addition, the atmosphere is wonderful and very professional. They made my stay here easy, and the price is excellent!
I highly recommend this place.

I was very happy to use Visa Pro Indonesia’s services!
The service is top-notch. They are very attentive and caring. I applied for a visa to Bali with them. They prepared me for every question, helped with all the necessary documents, and also guided me through all the documents required in addition to the visa, explaining everything and helping me. Now that I am in Bali, they are monitoring all the dates so that I don’t miss the deadline for renewal and so on. I am 200% satisfied, the services are worth the money! Thank you.

Thank you very much! The team responded promptly and assisted me in resolving my issue. I was already on the island when questions arose regarding my visa, and the agency responded promptly via Telegram, resolved the issue, saved my nerves, and helped me avoid a fine. I highly recommend them!

An excellent company, everything is done accurately and on time. If you realise too late that you need to extend your visa, they will help you in such situations, and even in more complicated ones. Probably one of the best companies in this field. It’s a pleasure to deal with them, I definitely recommend them 👍👍👍

You can contact them via WhatsApp, which makes things much easier. It’s quick, easy and great communication. They want to help you, and you can feel it. I got a response right away, without having to wait, and all my questions were answered. Excellent service, just what you need.

I am very satisfied with the service. Before turning to the agency, I watched their activities on Instagram for a long time, and my trust was justified by their actions. I renewed several times, and all issues were resolved quickly and clearly. I am grateful to Visa Pro and recommend them to my friends. Trusted guys.

I contacted Visa pro via WhatsApp. They were able to resolve my issues and process my visa extension without me having to visit their office. This is great if you are travelling and need support. Thank you for your help!

I am very pleased with Visa Pro’s service! They helped me obtain my visa incredibly quickly and without any problems. Communicating with Alice on WhatsApp was exceptional — she answered all my questions quickly (and I had a lot!), responding to every message promptly and professionally, which made the whole process much smoother.

I have used other similar agencies in Bali before, but none of them came close to the level of professionalism and efficiency that I experienced here.

I am very happy with their service and will only be working with them in the future. Highly recommended!

I really enjoyed working with Reza at Visa Pro. Obtaining and renewing my tourist visa was an easy process, with very friendly and efficient communication. Thank you for your help! 🙏🏼

Many thanks to the agency! They arranged my visa and helped me get through, explained everything and were in touch the whole time!

Thank you so much for your help!!!!!
My boyfriend got his visa in less than 2 hours!
Great recommendations and a pleasure to work with you!!!

I recommend them, 5 stars. Thanks to them, I got my visa very quickly and without any problems, literally. I can vouch for them.

VISA PRO INDONESIA provides exceptional service. Their customer support is fantastic, with quick responses and a highly professional approach. They bypassed the bureaucratic red tape and processed my e-visa remotely, even though other agencies would not have risked my citizenship. For those with a weak passport but no problems providing the necessary documents, their services will be of great benefit. Efficient, reliable and serious – exactly what you need for visa services. Highly recommended!

I extended my visas several times: quickly, professionally, politely and efficiently, leaving only pleasant impressions. I am moving to another country, but if I were to apply for a KITAS, I would definitely do it here (and maybe I will come back).
I found the company on the map, based my decision on reviews, and I was not mistaken. Thank you for your work🙏

Cynthia was very responsive and explained everything in detail. She helped us extend three visas in a few days, although it usually takes longer. She explained each step and helped us avoid three visits to the immigration office at the end of our trip. I recommend her for her help and professionalism.

Cynthia served me quickly, efficiently and kindly. She explained the situation and helped me extend my visa in a few days🙏🏽

It’s incredible, they always support you with what you need, the quality and price are the best I’ve ever seen, incredible people, a beautiful office, fast, reliable and secure service. I am very grateful to have found them!

An excellent agency. Specialist Ksenia was always available, promptly resolved issues, and completed everything on time. Thank you 🙏🏻

They are true professionals. Manager Alisa explained exactly which visa would be suitable for my situation. This saved my family from unnecessary expenses. Thank you! I will recommend them to my friends.

I would like to express my gratitude to Cynthia — she was my assistant in extending my Balinese visa. (I have used their services three times — always on time, professional, very friendly).
I didn’t have to go to the office, and my visa was ready within two weeks. I also really liked their courier service: my passport was returned to my villa free of charge.

And it’s a beautiful office with my favourite Jo Malone oil diffusers — it’s a lovely place where people do what they love and with professionalism. Thank you!

Honest and competent advice that left no question unanswered. Everything was completely transparent and always accessible. Thank you for your excellent work, which was completed perfectly on time.✌️

This was our first long-term trip to Bali, and I knew right away that we needed to get a visa in advance. I spent a long time looking for a trustworthy agency. I heard about Viza Pro from friends and immediately knew that they were right for us! The staff were pleasant and explained everything clearly and competently. There were no problems with payment either, as there are various options available. They also found us the most advantageous visa at a good price. I am very satisfied and would recommend them.

I am impressed! Excellent agency! This is a company that understands customer focus and knows its job inside out! They did everything clearly and quickly! I definitely recommend them!!!

Thank you very much for arranging my visa! I really appreciated how attentive you were to deadlines. Even without my reminder, you wrote to me and extended my visa! Overall, everything was quick and quite affordable! Super!🙏🏻🫶🏼

We were lucky because we turned to Visa Pro right from the start! I have been a Visa Pro customer for two years now, and to be honest, I never cease to be amazed at how awesome they are. Thanks to Alice, it feels like there are no unsolvable issues! They are a really cool team, thanks to whom you can feel at ease in a foreign country! Thank you for everything you do! A huge thank you to Alice, the wonderful Cynthia, and the friendly courier uncle!!!

Thank you guys for helping me get my driving licence! I’m glad I turned to them instead of trying to figure out the process on my own.
Everything was quick and efficient. 🙏🏼

Excellent service for extending my Bali B211a visa for 60 days. They were recommended to me, and they provided efficient, timely, professional, and friendly service.

Communication was excellent, and they responded very quickly on WhatsApp.

With their personalised courier service, they picked up and returned my passport to my accommodation — so it’s a door-to-door service 🙂

It also saved me from the hassle of having to go to Denpasar again to get my visa, which can be time-consuming, stressful and unpredictable at the immigration office.

To say that I am impressed is an understatement. Manager Alice simply saved our money. It so happened that we fell prey to unscrupulous people who provided KITAS registration services (a typical situation in Bali). After that, I contacted VISA PRO and explained the problem. Thanks to Alice, I saved my money and my nerves. If I had known about you earlier, I would have contacted you right away without hesitation. I wholeheartedly recommend VISA PRO. Now I only work with them.

An excellent agency, they work quickly and are always willing to help. They explain everything. They are familiar with the national characteristics of local government structures. I recommend them. I have extended my visa several times, 3-4 times to be precise. Everything was always in order and on time. Thank you.

I was very lucky to work with this agency in Bali! I would say that it is one of the best agencies in terms of price/quality. You won’t regret it! I give you my word!

They solved all issues, even those that seemed unsolvable. For example, we had problems with the deadline for submitting documents for our child, and we missed all possible deadlines. Our overstay was more than 15 million, but even this issue was resolved in no time.

In short, if it weren’t for Visa Pro, I don’t know who would have helped me)) Thank you! Respect! I recommend them to everyone!

I contacted the company to apply for visas to Indonesia for my whole family. The staff responded quickly, explained everything, told us about the nuances and took us on. The visas were ready within the agreed time frame, despite the long weekend in Indonesia. I recommend them to everyone!

Everything was always clear and on time. I liked that I didn’t have to go anywhere. The guys pick up and deliver the passports themselves. They remind you when the renewal date is approaching.

Everything went incredibly quickly and efficiently! We received our visas within three days. Cynthia took care of everything; we didn’t even have to come in person 😊

Once we decided to spend the winter in Bali, the question of obtaining visas immediately arose. We didn’t want to bother with two children, visa applications, and other hassles.
I contacted Visa Pro Indonesia and have not regretted it for a second.
These guys are true professionals!
They worked efficiently, provided detailed information, and were quick and professional.
I not only received my visas, but also full support with the extension process.
Thank you, guys, you’re great!

Good people who help you obtain a visa, KITAS, and a number of other documents. The quality of their services is excellent, and they are definitely trustworthy. I have been using their services for a year and a half.

We used Visa Pro Indonesia in Ubud to extend our visa on arrival for another 30 days. Thanks to Cynthia, the extension process was extremely clear and everything went smoothly. What stood out in particular was Cynthia’s communication, which was so friendly that we always knew exactly what to do next. I highly recommend them!

The most customer-oriented visa company in Bali! And I have worked with more than one company. Fast response times, punctual couriers, they adapt to your schedule and are willing to meet your needs! Everything is great, I recommend them.

I can definitely recommend Visa Pro! For any questions about visas and more. I applied for business visas for myself and my daughter, and they always reminded me on time about renewals and changes to visa rules. Alisa is a true professional. If you have any questions about visas or anything else, contact her and she will explain everything and help you)

Been with this company since July 2022 for over 9 months already. Always so organized , fast and so helpful!

Responding to all your questions and ready to assist with all your things! Highly recommended 🙂

Thank you Visa Pro for the best service! We applied for a visa with a group of friends. Really convenient extension system. I advise everyone! 

Alisa is the most professional expert in her work that I have met. Service at the highest level. She explained everything in simple words, gave information on time and did not forget anything))). As a kind and compassionate person. On a scale of 1 to 10, I’m 100,000 satisfied)))

Alice thank you.

I get my tourist visa B-211 with Visaproindonesia and my experience was supergood! The staff was really helpful, they answered all my questions by email quite fast and very detailed. I recommend them 100%!

The best Visa agent on this planet. Hands down the quickest service I have ever experienced in Bali. The communication and process were easy and smooth so I didn’t have to be bothered. Amazing! Thank you!

Visa pro is an amazing agency. Very professional and all it’s very quickly and secure. I did transaction with them for my visa before travel all it was absolutely perfect. I arrived in the airport with my visa ready because visa pro send me on my phone very quickly. I recommend this agency really nice person and very professional, they take time to reply to your questions and to help you for all the process. Just perfect. You can go wih confidence.

I had an amazing experience being a client of Visa Pro. Communication with my manager is always fast and efficient, it’s easy to pick up a passport in Ubud when I need to, office is clean and and stuff is always pleasant, and the prices are very reasonable.